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Watchface Crashes and How to Report Them

Common Causes of Crashes

Watchfaces may occasionally crash for various reasons. The most common causes include:

  • After a watchface update when old settings conflict with new features
  • Corrupted settings or configuration
  • Device memory constraints

How to Fix Common Crashes

  1. Restart your watch
  2. Uninstall and reinstall the watchface
  3. Ensure your watch firmware is up to date

Reporting a Crash

If you experience a crash that persists, please report it by emailing me at

Include the following information:

  • Your watch model and firmware version
  • Watchface version
  • Steps to reproduce the crash
  • Screenshot of the error (if possible)
  • Your current watchface settings

Log files

Log files can be very helpful for identifying a crash. If you have access to a computer, connect your watch to a computer with USB cable. The log files are located in /apps/LOG. Files that I need are: CIQ_LOG.YML and CIQ_LOG.BAK