Watchface Crashes and How to Report Them
Common Causes of Crashes
Watchfaces may occasionally crash for various reasons. The most common causes include:
- After a watchface update when old settings conflict with new features
- Corrupted settings or configuration
- Device memory constraints
How to Fix Common Crashes
- Restart your watch
- Uninstall and reinstall the watchface
- Ensure your watch firmware is up to date
Reporting a Crash
If you experience a crash that persists, please report it by emailing me at support
Include the following information:
- Your watch model and firmware version
- Watchface version
- Steps to reproduce the crash
- Screenshot of the error (if possible)
- Your current watchface settings
Log files
Log files can be very helpful for identifying a crash. If you have access to a computer, connect your watch to a computer with USB cable. The log files are located in /apps/LOG. Files that I need are: CIQ_LOG.YML and CIQ_LOG.BAK
